Hannah Orloff - American Camino Quote Discussion
The hospitality industry is an interesting concept, since the roots of the word "hospitality" contradict what is achieved in the industry today. Hospitality involves, as the quote states in American Camino, "two strangers who remain strangers, one not swallowed up in the other, find a calling to respond in love, a giving of true hospitality, an act of grace." This quote from chapter 3 explains that hospitality involves providing to another person without expecting anything in return, it is essentially a gift or blessing for that receiving individual, and a act of love by the provider. An example of true hospitality happened to me while hiking the Appalachian trail for my class this past summer. Before leaving the town of Damascus, there was a man handing out ice cream sandwiches at the trailhead. I grabbed one from the guy, and only exchange outside of me receiving the sandwich was a "thank you" from me and a "good luck" from him. He provided no background of himself, not even his name, and had no expectation of me returning the favor to him at some later point in his life, because I still to this day have no idea who he was. That ice cream sandwich on that hot day leaving town was a gift with no strings attached, it was hospitality. In the industry, however, people have to pay in order to receive the services of "hospitality", which completely takes away its meaning in entirety. The point of hospitality is to commit a selfless act and expect nothing in return from the person receiving the service, but the hospitality industry does nothing of the sort. The name for it should change then, to something more along the lines of what is actually happening when staying at a hotel or eating at a restaurant, like the service industry. But the word service also alludes to the concept of giving oneself for the betterment of another, so maybe a different term should be used. True acts of hospitality are rare to come by these days, because any exchange other than not expecting anything in return can hinder the actual meaning. The exchange can be money, time, food, recognition, the same service just to the giver instead, or other things, which disrupts the true meaning. There's nothing wrong with these exchanges, but in the sense of calling it hospitality, it loses its effect. Only when giving and truly expecting nothing in return can an act be considered hospitality.
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